Terms of Service

01Acceptance of these terms

These Terms of Service ("Terms") govern access to and use of flares.in and the Flare application, API, and Model Context Protocol (MCP) server (together, the "Service"), operated by Flare ("Flare", "we", "us"). By creating an account, connecting a calendar, installing the Flare SDK, or otherwise using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

02What Flare does

Flare turns product intent, bug reports, and meetings into structured, agent-readable context. The Service includes project and work-item management, bug and ticket management with evidence capture, meeting capture and calendar integration, built-in AI agents that plan projects and extract meeting outcomes, and an API/MCP layer that lets your own tools and coding agents read and write that context.

Some capabilities depend on optional integrations you choose to enable, including Google or Microsoft calendar connections and meeting recording. You can enable or disable these at any time from your account settings.

03Accounts, organizations, and workspaces

You must provide accurate information to create an account and are responsible for activity under your credentials. Organizations may invite members and assign roles; the person or entity that created the organization ("Workspace Owner") is responsible for managing membership, permissions, and the data its members submit. You must be legally able to enter into these Terms and, where applicable, meet the minimum age for consent to online services in your jurisdiction.

04Acceptable use

You agree not to:

• Use the Service to store or transmit unlawful, infringing, or malicious content.
• Attempt to bypass rate limits, scopes, or access controls on the API or MCP server, or share API tokens outside your organization.
• Reverse engineer, scrape, or resell the Service without our written permission.
• Direct a built-in agent to take destructive or irreversible actions (such as publishing a plan or executing changes) without the review the Service is designed to require.
• Use the Service to build a competing product using data or access obtained through your account.
• Interfere with the security, integrity, or availability of the Service or other customers' workspaces.

We may suspend or terminate access for accounts that violate this section, with notice where practicable.

05Bug reports and end-user data

If you embed the Flare reporter widget or SDK in your own product, you (not Flare) are the data controller for information your end users submit through it - screenshots, recordings, logs, and any personal data they include. You are responsible for disclosing that collection to your users and obtaining any consent your applicable law requires. Flare processes that data solely to provide the Service to you, under the terms of our Privacy Policy.

06Calendar access and meeting recording

Calendar integrations request read-only access scoped to detecting and displaying your meetings; connecting a calendar is optional and can be revoked at any time. Recording a meeting is a separate, explicit action.

Many jurisdictions require the consent of some or all call participants before a meeting may be recorded or transcribed. You are responsible for obtaining any consent required by law before you or your organization records a call through Flare, and for informing participants that a recording agent may be present.

07AI-generated output

Flare's built-in agents generate plans, summaries, triage suggestions, and other content using AI models. This output is provided as a starting point, not a guarantee of accuracy or completeness. Actions with real effects - publishing a project plan, executing agent-proposed changes, or updating tickets - are designed to require your review and explicit approval, and you remain responsible for verifying AI-generated content before you rely on or publish it.

08Fees and billing

Paid plans are described on our Pricing page and billed through our payment processor, Razorpay. Fees are due in advance of the billing period unless stated otherwise, and are non-refundable except where required by law or expressly stated at the time of purchase. We may change our pricing on a going-forward basis with reasonable notice before it applies to your next billing cycle. You are responsible for any taxes associated with your use of the Service, other than taxes on our net income.

09API and MCP access

Personal access tokens and MCP connections grant the scopes you select at creation. You are responsible for keeping tokens confidential, limiting scopes to what an integration or agent actually needs, and revoking tokens that are no longer needed or may have been exposed. We may rate-limit or suspend tokens that show abusive or anomalous usage.

10Intellectual property

You retain ownership of the content your organization submits to Flare - your tickets, plans, meeting notes, and other workspace data. You grant us a license to host, process, and display that content solely to provide the Service to you, including through the AI features described above. Flare retains all rights to the Service itself, including its software, design, and brand.

11Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these Terms, non-payment, or risk to the Service or other users. On termination, your right to use the Service ends; we will make workspace data available for export for a reasonable period where feasible, after which it is deleted or anonymized in line with our Privacy Policy.

12Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service, including AI-generated output, will be uninterrupted, error-free, or accurate.

13Limitation of liability

To the maximum extent permitted by law, Flare will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Service. Our total liability for any claim arising out of these Terms or the Service is limited to the amount you paid us for the Service in the twelve months preceding the claim.

14Indemnification

You agree to indemnify and hold Flare harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms or applicable law, or from content you submit through the Service.

15Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in India, unless applicable local law in your jurisdiction requires otherwise.

16Changes to these terms

We may update these Terms as the Service evolves. For material changes, we will notify workspace admins by email or through the product before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

17Contact us

Questions about these Terms can be sent to hello@flares.in.